Shipping policy

Last Updated: August 11, 2026

Shipping Policy

This Shipping Policy applies to all domestic orders within Australia placed on www.evoria.shop, fully compliant with Australian Consumer Law and ACCC e-commerce operational guidelines.

1. Order Processing Period

All orders require 1–3 Australian business days for sorting, packing and dispatch preparation. Business days exclude Saturdays, Sundays and Australian national public holidays. Orders submitted after 18:00 AEST will be processed on the next working day.

2. Nationwide Delivery Coverage

We provide delivery services to all Australian states and territories, including New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania, Northern Territory and Australian Capital Territory. We cooperate with Australia Post and reputable local Australian courier companies to ensure reliable nationwide delivery.

3. Estimated Delivery Timeframes

  • Eastern States (NSW, VIC, QLD, ACT): 2–4 business days
  • Southern & Central States (SA, TAS): 3–5 business days
  • Western & Northern Regions (WA, NT): 4–7 business days
All delivery times are estimates only. Delays may occur due to courier backlogs, extreme weather conditions, public holidays or incomplete customer address information.

4. Shipping Fees & Currency Standard

All product prices and checkout totals are displayed in Australian Dollars (AUD), inclusive of mandatory Australian GST. Free standard shipping thresholds are clearly displayed at checkout with no hidden surcharges or drip pricing, complying with ACCC fair trading regulations.

5. Order Tracking Service

Once your order is dispatched, you will receive a confirmation email with a valid tracking number. Tracking information typically updates within 24–48 hours on the carrier’s official system.

6. Delivery Address Responsibility

Customers are responsible for providing complete, accurate Australian delivery addresses and valid postcodes. We take no responsibility for lost, delayed or returned parcels caused by incorrect or incomplete address details provided by purchasers.

7. Undelivered & Returned Parcels

Parcels returned to our warehouse due to failed delivery attempts, invalid addresses or customer refusal will incur reshipping fees payable by the customer, unless the error is caused by Evoria.

8. Damaged & Lost In-Transit Goods

If your order arrives damaged, defective or is confirmed lost during transportation, please contact our support team within 48 hours of delivery or tracking update. We will assist with carrier claims and provide compliant solutions in line with the Australian Consumer Law.