Refund policy

Last Updated: August 11, 2026
This Return and Refund Policy is fully compliant with theAustralian Consumer Law (ACL) under the Competition and Consumer Act 2010, regulated by the Australian Competition and Consumer Commission (ACCC). All statutory consumer guarantees are non-negotiable and cannot be excluded, restricted or waived by store policies. This policy applies to all online orders placed with Evoria across Australia.
ACCC Mandatory Statement: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. Statutory Consumer Guarantees (Australian Legal Rights)

If goods are faulty, damaged upon arrival, unsafe, inconsistent with product descriptions or unfit for their intended purpose, you have the legal right to request a full refund, free replacement or professional repair for a reasonable period after purchase. These statutory rights override all voluntary store return rules.

2. Voluntary Change-of-Mind Return Policy

Australian law does not provide a legal cooling-off period for standard online change-of-mind returns. As an enhanced customer service benefit, Evoria offers a voluntary 30-day return window for eligible items. All returned items must be unused, unwashed, undamaged, with original tags and complete packaging in fully resalable condition. Return shipping costs for change-of-mind returns are the sole responsibility of the customer.

3. Return Application & Inspection Process

Customers must submit return requests via our official email hello@evoria.shop within the valid return period. After receiving your returned parcel, our quality inspection team will complete verification and processing within 3–5 Australian business days, excluding weekends and national public holidays.

4. Return Shipping Liability

We cover all return postage fees and provide full refunds or free replacements for faulty, damaged or incorrectly dispatched items caused by our error. Customers are responsible for all return shipping charges for personal preference returns including size issues, style dissatisfaction and accidental purchases.

5. Refund Processing Timeline

Once your return inspection is approved, we will initiate your refund immediately. Funds will be returned to your original payment method. The final fund arrival time depends on the processing cycle of your Australian financial institution.

6. Non-Returnable Items

The following items are exempt from voluntary change-of-mind returns due to Australian retail hygiene and customisation standards: customised personalised products, sealed intimate apparel and cosmetic products once the original seal is broken, and items explicitly marked “Final Sale” on product pages. Statutory ACL guarantee rights still fully apply for defective goods.

7. Order Cancellation Rules

You may cancel any unshipped order free of charge at any time before dispatch. Once the order has been dispatched, cancellation is unavailable, and you may submit a return request after receiving the parcel.